Marsh Alliance is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. We endeavor to collect any information by lawful and fair means and not in an unreasonably intrusive manner. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
This policy refers to handling of the personal or sensitive information at Marsh Alliance, of its employees, third parties and explains the disclosure, maintenance, security and access to such information without breaching its quality.
This Policy is subject to change from time to time and is available on Marsh Alliance website and intranet.
What is Personal information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers, personal and contact details.
This Personal Information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website www.marshalliance.com.au, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you for purposes which are necessary to our administrative functions or activities you have consented to either expressly or impliedly, which may include providing information to clients and marketing where appropriate and permitted by law. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Where practicable we will also give individuals the opportunity to validate that information which has been collected.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s personal details such as (where applicable) employment related information, health or medical records etc. as defined by the Act.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in several circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client or personnel files which will be kept by us for a minimum of 7 years.
Access to Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Marsh Alliance will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect the personal Information, we may require identification check before releasing the requested information.
Maintaining the Quality of Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you. You acknowledge and agree that your information can be collected, processed and maintained by Marsh Alliance employees, officers, affiliates, agents or contractors where appropriate.
Complaints and Enquiries
If there are any queries or complaints, please contact us at :
Thomas Marsh & Co
125 Mica Street
Carole Park 4300